One thing I’ve noticed in working with people is that some always have an answer, even when it is clear they don’t know what they’re talking about. They’ve never become comfortable with saying, “I don’t know.”
We all want answers because we hate ambiguity. We all want answers because answers give us a sense of control. When they are incomplete, or rooted in beliefs, not facts, answers can turn a good situation bad, and make a bad situation worse.
We do ourselves and those around us a tremendous favor when we become willing to say, “I don’t know,” instead of jumping to conclusions or insisting that we have an answer when at best we have only some of the facts or even, only our firmly held beliefs. Continue reading