Tag Archives: leader

So, What Happened?

Years ago, when some project or client interaction had not gone as well as expected, the head of our division where I worked at the time would initiate a fact-finding conversation with us by asking, “So, what happened?”

punched metal music roll inside a music box

All we need to do is ask a few questions, and like releasing the clutch on a music box, the words will flow.

Then he would sit back and listen carefully, nodding his head to show he understood, and asking a few more questions, until it seemed we had each played out our full opinion. Only then would he speak about what he wanted done next.

It’s an approach that I came to admire and to adopt. Continue reading

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